TRANSFORMING HOMES, RESTORING PEACE OF MIND

1. Who we are

HoneyDo Services LLC ("HoneyDo," "we," "us," "our") is a Utah limited liability company located at 860 W Riverdale Rd STE B7, Riverdale, UT 84405. We are a licensed general contractor and IICRC-certified restoration company. Contact: admin@honeydoservicesut.com or (385) 487-9366.

2. Information we collect

You give us directly

• Identity & contact: name, phone number, email, service address, ZIP code
• Project info: trade type, description, budget, timing, insurance status and carrier, photos of the job site
• Payment: if you pay a deposit, card data is handled by Square — we never store full card numbers

Automatically collected

• IP address and device type (used for rate-limiting and bot prevention only)
• Pages visited within our estimator (for analytics)

3. How we use it

• To generate your AI estimate (description and photos are sent to Anthropic's Claude API for processing)
• To contact you about your quote, schedule the job, and follow up
• To process deposit payments via Square
• To send you texts and calls about your project (with your explicit TCPA consent)
• To dispatch the right contractor and coordinate work
• To improve our services and prevent fraud

4. Who we share data with

We share only what's needed for your job to happen:

• Anthropic (Claude AI): your description and photos are processed to generate estimates. Anthropic does not train on your data.
• Square: deposit payments. Their privacy policy applies.
• Twilio: SMS notifications. Your phone number is shared only to deliver texts you consented to.
• Google: we use Google Workspace (Gmail, Sheets, Calendar) to run our business. Analytics may use Google Analytics.
• Our subcontractors: if your job is dispatched to a verified sub, they get your name, phone, address, and job scope only.
• Insurance adjusters: only if you indicate the job is an insurance claim and authorize the share.

We do not sell your data. We do not share data with advertisers or data brokers.

5. TCPA & text messaging

By checking the consent box on our estimator, you agree to receive calls and text messages from HoneyDo Services at the phone number you provide, including automated technology (autodialer, prerecorded messages). Consent is not a condition of purchase. Standard message and data rates may apply. Reply STOP to opt out of texts at any time. You can also call us or email admin@honeydoservicesut.com to revoke consent.

Message frequency: Message frequency varies based on your project status and account activity. Customers typically receive 2–10 messages per project related to scheduling, estimates, project updates, and payment notifications. Internal recipients may receive up to several messages per business day related to operational alerts.

6. Cookies & analytics

We use minimal cookies for site functionality. If we run Google Analytics or Meta Pixel, those tools may track aggregated behavior on our site. They do not collect your name, phone, or email unless you submit them through our form.

7. Data retention

We keep customer records for 7 years for accounting, warranty, and legal compliance. Marketing data is retained until you opt out. Photos and estimates expire 90 days after generation if no job is booked.

8. Your rights

You can request a copy of your data, ask us to correct it, or delete it (subject to legal retention requirements) by emailing admin@honeydoservicesut.com. We respond within 30 days.

9. Children

Our services are not directed at anyone under 18. We do not knowingly collect data from minors.

10. Security

We use industry-standard security. Payment data is handled by Square (PCI-compliant). We use encrypted transmission for all data submitted through our estimator. No system is 100% secure — if a breach happens, we'll notify affected customers within 72 hours.

11. Changes

We may update this policy. Material changes will be posted on this page with an updated effective date. Continued use of our services means you accept the updated terms.

12. Contact

Questions about this privacy policy? Reach us at:

• Email: admin@honeydoservicesut.com
• Phone: (385) 487-9366
• Mail: HoneyDo Services LLC, 860 W Riverdale Rd STE B7, Riverdale, UT 84405

1. Who we are

HoneyDo Services LLC ("HoneyDo," "we," "us") is a Utah-licensed general contractor and IICRC-certified restoration company based at 860 W Riverdale Rd STE B7, Riverdale, UT 84405.

2. Acceptance of terms

By using our online estimator, calling us, scheduling work, or paying a deposit, you agree to these terms. If you do not agree, do not use our services.

3. The AI estimate is not a binding quote

4. Service area

We serve residential and commercial properties in Weber, Davis, and Box Elder Counties, Utah. Service outside this area may incur travel charges or be unavailable.

5. Booking and deposits

• A 20% deposit may be required to confirm scheduling and secure your contractor.
• Deposits are processed by Square and held against the contract price.
• Deposits are refundable within 3 business days under Utah Code § 13-11-4 (see Section 8).
• After the 3-day rescission period, deposits become non-refundable unless we materially breach the contract.

6. Scope of work and change orders

The scope of work will be defined in a written contract before any work begins. Changes to the agreed scope ("change orders") must be approved in writing — through our platform, email, or signed paper document — before the additional work is performed. Verbal authorizations are not binding.

Hidden conditions discovered after work begins (e.g. mold behind drywall, rotten subfloor under tile, asbestos in older homes) will trigger a Change Order Request for your approval before any additional work or charges are incurred.

7. Payment terms

• Standard payment: 20% deposit at booking, remainder due upon completion to your satisfaction.
• For larger projects, milestone payments may apply (defined in the contract).
• Insurance work: we work directly with your adjuster; payment is typically released upon completion and adjuster sign-off.
• Past-due amounts accrue interest at 1.5% per month or the maximum legal rate, whichever is lower.

8. Your 3-day right to cancel (Utah law)

9. Workmanship & warranty — HoneyDo Craftsman Warranty

We stand behind our work with a tiered HoneyDo Craftsman Warranty, longer on real construction work and shorter on cosmetic/high-wear items:

• 5-year Craftsman Warranty (most installs): Tile, flooring, cabinets, countertops, plumbing rough-in and fixture installs, water heaters, electrical service work, doors and windows, shower and tub surrounds, drywall hang (not patches), framing, insulation, basement finishes, decks, waterproofing, insurance buildbacks, renovations, additions, and new builds are covered for five (5) years from project completion. This covers workmanship defects and material failures directly attributable to the installation (e.g. delamination from improper adhesive selection or substrate preparation).
• 1-year limited warranty (cosmetic & high-wear): Interior and exterior paint, caulking, drywall patches and texture matching, and minor handyman/repair tasks are warranted for one (1) year from completion. These items are subject to normal wear, settling cracks, and aging — those are not workmanship defects.
• 30-day satisfaction guarantee (services): Cleaning services (carpet, tile and grout, vacancy turnovers, commercial cleans) and junk removal will be re-performed within thirty (30) days if the customer is not satisfied with the result.

Manufacturer warranties on installed materials are passed through to you and are subject to the manufacturer's terms. This warranty does not cover damage from misuse, normal wear and tear, acts of God, work performed by others, third-party tampering, settling cracks beyond the initial cure period, or items modified by the customer after install. Warranty service requires the original customer of record and proof of project completion date.

10. Subcontractors

We may use verified, licensed, and insured subcontractors to perform specialized trade work. HoneyDo Services remains the prime contractor and is responsible for the overall project to you. All subcontractors are vetted by our internal verification process.

11. Insurance claim work

For insurance restoration jobs, you authorize HoneyDo to communicate directly with your insurance adjuster. Final pricing on insurance work is subject to adjuster approval and may follow Xactimate line-item pricing methodology with standard 10/10 overhead and profit applied. You remain responsible for any deductibles and any amounts not covered by insurance.

12. Photos and content

By submitting photos through our estimator, you grant HoneyDo a limited license to use those photos solely for the purposes of generating your estimate and performing the work. We may use anonymized before-and-after photos for marketing, but only with your separate written consent.

13. Limitation of liability

To the maximum extent permitted by Utah law, HoneyDo's total liability for any claim arising from our services is limited to the amount you paid for the specific project at issue. We are not liable for indirect, consequential, incidental, or punitive damages, including loss of use, lost profits, or damage to personal property not directly caused by our work.

14. Dispute resolution

• First, contact us. Most disputes are resolved with a phone call: (385) 487-9366.
• If unresolved, disputes will be settled by binding arbitration under the American Arbitration Association Commercial Arbitration Rules, conducted in Salt Lake County, Utah.
• You waive any right to participate in a class action lawsuit against HoneyDo.
• The prevailing party is entitled to reasonable attorneys' fees.

15. Indemnification

You agree to defend, indemnify, and hold HoneyDo harmless from claims arising out of your violation of these terms, your provision of inaccurate information, or your authorization of work that you did not have the right to authorize (e.g. work on a property you don't own).

16. Termination

We may suspend or terminate service to anyone who violates these terms, engages in fraudulent activity, or harms our employees or contractors. You may stop using our estimator at any time. Terms protecting our intellectual property, liability limits, and dispute resolution survive termination.

17. Intellectual property

The HoneyDo name, logo, estimator platform, AI pricing methodology, and all related content are owned by HoneyDo Services LLC and Serio Family Investments. You may not copy, reverse-engineer, or use our platform to build a competing product.

18. Governing law

These terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles. Venue for any legal action is Weber County or Salt Lake County, Utah.

19. Severability

If any provision of these terms is found unenforceable, the remaining provisions remain in full force.

20. Changes to these terms

We may update these terms. Material changes will be posted with an updated effective date. Continued use of our services constitutes acceptance.

21. Contact

HoneyDo Services LLC
860 W Riverdale Rd STE B7
Riverdale, UT 84405
(385) 487-9366
admin@honeydoservicesut.com